Trust & Safety

Getabunk.com Trust & Safety Policy


Last Updated: March 13, 2025


At Getabunk.com, operated by Goshago LLC ("Getabunk," "we," "us," or "our"), the safety and trust of our community of Hosts and Travelers are our top priorities. This Trust & Safety Policy outlines our commitment to creating a secure and reliable platform for short-term vacation rentals.


1. Verification and Identity Checks


  • Host Verification: We may implement verification processes for Hosts, which may include identity verification, property ownership verification, and background checks where legally permissible. This helps to ensure that Hosts are legitimate and their listings are accurate.


  • Traveler Verification: We encourage Travelers to verify their identity to enhance trust and security within the community.


  • Profile Information: We encourage both Hosts and Travelers to provide accurate and complete profile information, including photos, to build trust and transparency.


2. Secure Communication and Transactions


  • Platform Messaging: We encourage all communication related to bookings to occur through our secure messaging system. This helps us monitor communication and provide support if needed.


  • Secure Payment Processing: We use secure payment processors to protect financial transactions and prevent fraud. We do not store sensitive payment information on our servers.


  • Fraud Prevention: We employ fraud detection tools and techniques to identify and prevent fraudulent activity on our platform.


3. Listing Accuracy and Quality


  • Listing Guidelines: We have established guidelines for listing content, including photos, descriptions, and amenities. Hosts are responsible for ensuring that their listings are accurate and up-to-date.


  • Reviews and Ratings: We encourage Travelers to leave honest reviews and ratings of their stays. This helps other Travelers make informed decisions and provides valuable feedback to Hosts.


  • Reporting Inaccurate Listings: Travelers can report inaccurate or misleading listings to our support team. We will investigate and take appropriate action.


4. Community Standards and Conduct


  • Respectful Communication: We expect all users to communicate respectfully and professionally with each other. Harassment, discrimination, or abusive language will not be tolerated.


  • Compliance with Laws: Users are responsible for complying with all applicable laws and regulations, including local ordinances and tax laws.


  • Prohibited Activities: We prohibit any illegal or harmful activities on our platform, including but not limited to drug use, prostitution, and the distribution of illegal content.


  • House Rules Enforcement: Hosts are responsible for setting and enforcing house rules for their properties. Travelers are expected to comply with these rules.


5. Safety and Security Measures


  • Emergency Contact Information: We encourage Hosts to provide emergency contact information for their properties and to ensure that safety equipment, such as smoke detectors and fire extinguishers, are in place.


  • Insurance: We recommend that both Hosts and Travelers have appropriate insurance coverage. Hosts should have property insurance, and Travelers should consider travel insurance.


  • Reporting Safety Concerns: Users can report any safety concerns or incidents to our support team. We will investigate and take appropriate action.


  • Data Security: We are committed to protecting user data and have implemented security measures to prevent unauthorized access and disclosure.


6. Dispute Resolution


  • Mediation: In the event of a dispute between a Host and a Traveler, we will make reasonable efforts to facilitate a resolution through mediation.


  • Documentation: We encourage users to document all communication and transactions related to bookings.


  • Reporting Disputes: Users can report disputes to our support team. We will review the information and attempt to assist in finding a fair resolution.


7. Reporting Violations


  • Reporting Mechanisms: Users can report violations of this Trust & Safety Policy through our reporting mechanisms on the platform or by contacting our support team.


  • Investigation and Action: We will investigate all reported violations and take appropriate action, which may include warnings, suspension, or termination of accounts.


8. Ongoing Improvement


  • Feedback: We welcome feedback from our users on how we can improve our Trust & Safety Policy and practices.


  • Policy Updates: We may update this policy from time to time to reflect changes in our services or to address new safety concerns.


9. Contact Us


If you have any questions or concerns about our Trust & Safety Policy, please contact us at:


Goshago LLC (Getabunk.com)


11232 Boyette Rd #1139

Riverview, FL 33569

United States


info@getabunk.com